Excellent customer service. There was a mixup with my delivery, so I called the store the next day. The manager (his name starts with K) made everything right absolutely effortlessly. Many thanks

I literally only came here to pick up a giant buzz ball for a holiday event. The shelves were certainly stocked up as it was the week prior to Thanksgiving. It was extremely easy to locate the buzz ball and I did not really interact with any of the associates. However, I did notice that everyone was working quite hard to stock the shelves and move the inventory, as there was a good crowd in the store even in the early evening of a weekday. I only dock a point since I am normally accustomed to at least one associate asking if I need help finding something or directing me to the right aisle. Surprisingly, I passed by at least 3 associates but they all seemed to either ignore me or be in the middle of thinking of what to do next. Either way, I found what I needed, I was able to confirm my rewards account was still active, and the cashier made the transaction go smoothly. Great big store with lots of selection and inventory, and conveniently located off the 5 freeway!

Just bought some liquor here and some wine. The prices were excellent and the staff are eager to help. Everything is labeled clearly as well.

Total Wine & More, Laguna Hills, is an extremely well-stocked store. Here I can find beers and wines I otherwise couldn't easily find. When I have questions it's always been easy to find a knowledgeable and friendly staff member for assistance. For example, recently I wondered what the differences were among varying bottles of Camus Cabernet Sauvignon. Not only did I receive an informed answer from a knowledgeable staff member, but also a recommendation to try a Napa wine he thought was even better than Camus. I took the recommendation and am now looking forward to sharing the wine with family. I find the prices to be quite reasonable. In summary, "Total Wine" will continue to be my Go To place for wines and more.

This is a very comprehensive and totally well stocked store. The service personnel are fantastic and know their stuff. I worked with a big tall guy named Greg Hine. He was very busy but took time to answer my questions and helped me to decide what to buy. I was not familiar with some wines and Greg discussed some of the merits of different reds and whites according to my price requirements. I also needed to put together the components of a Margarita gift basket so Greg helped me to choose the proper sizes and types of goods that are necessary. All in all, this is a terrific store and I will be returning here again soon. It's neat and clean and orderly and the staff is extremely knowledgeable and helpful.